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Security Measure

Lenexa Residents Satisfied With City Services

Lenexa Residents Satisfied With City Services
Posted on 12/04/2019
People walking around at Sar-Ko-Par Trails parkHow satisfied are Lenexa residents? Where can the city improve? What priorities are of greatest interest?

Every other year since 2005, the ETC Institute has surveyed Lenexa residents to gauge overall satisfaction with the city and its major services. Input on public safety, city maintenance, code enforcement, parks and recreation and more are all taken into account. The results help city leaders evaluate performance as well as set future priorities.

More than 700 residents completed the 2019 survey, a hundred more than required to ensure accurate reporting, and Lenexa’s results were once again among the best in the KC metro and United States.

Here are just a few examples of how we compare to other cities. Percentages shown are the number of people who rate us 5 or 4 (Very Satisfied / Satisfied) on a scale of 1 to 5 are just a few examples:

•City as a place to live

Lenexa: 96%
KC Metro: 82%
U.S.: 71%

•City as a place to raise children

Lenexa: 94%
KC Metro: 77%
U.S.: 70%

•As a place to work

Lenexa: 83%
KC Metro: 62%
U.S.: 54%

•Overall image of city

Lenexa: 91%
KC Metro: 62%
U.S.: 61%

•Overall quality of life

Lenexa: 93%
KC Metro: 74%
U.S.: 72%

•Overall appearance of the City

Lenexa: 92%
KC Metro: 55%
U.S.: 64%

•Overall quality of services provided by city

Lenexa: 89%
KC Metro: 69%
U.S.: 48%

ETC Institute is one of the nation's leading community-based market research firms. The company presented major findings from the survey at the Dec. 3 Council meeting. 
2019 CITIZEN SURVEY FULL FINDINGS ETC COUNCIL PRESENTATION


Published on Dec. 4, 2019