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Department Contact Information

This form is intended for general questions for the city and is forwarded to a general email address. It is not monitored 24/7.
If your question requires immediate assistance (Court, Police, Fire, etc.), please contact that department directly.
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Cancellation and Registration

Registration

Generally, you may register for a program one of three ways:

  • Online

  • By phone at 913.477.7100.

  • In person:

    • Lenexa Community Center, 13420 Oak St., Lenexa, KS 66215. Hours are Monday through Friday 8 a.m. to 5 p.m.

    • Lenexa Rec Center, 17201 W. 87th St. Pkwy., Lenexa, KS 66219. Hours are 8 a.m .to 6 p.m. Monday through Friday.

Some programs may require in-person registration.

You will need to sign a release from liability form (good for one calendar year), before participating in any of our programs.

  • If you are an adult, you may sign this form at your first class.

  • If your child is participating in a class, you must sign the form before their first class.


Refund policy

If you need to cancel your registration to an event or program, please call 913.477.7100 at least five business days before the program begins.

  • We will only issue a refund if your cancellation does not affect the minimum number of required participants in the program.

  • There will be a $5 processing fee.

  • Refunds generally take three to six weeks.

Some trips and programs require advance notice and have their own individual cancellation policies.


Inclement weather

Inclement weather hotline: 913.477.7170

We reserve the right to cancel programs and special events or close facilities in the event of inclement weather (snow, extremely cold temperatures, excessive heat, rain, lightening) or other emergency situations. The decision to cancel programs and close facilities is made by the Parks & Recreation Director or designated staff.

  • If the Shawnee Mission School District cancels for weather-related reasons before the school day begins, we will cancel recreation programs until noon the same day. We will make the decision whether to cancel afternoon/evening programs by 11 a.m.

  • If the Shawnee Mission School District cancels during the day, we will make decide whether to continue or cancel programs for that day by 3 p.m.

  • On weekends and during the summertime, we will decide whether to cancel programs or facilities at least 30 minutes before a program or event begins.

  • For our pools, if inclement weather prevents us from safely opening the pools at noon, we will attempt to open them at 4 p.m. that day. If inclement weather continues to prevent us from safely opening Ad Astra and Flat Rock Creek pools at 4 p.m., they will remain closed for the day. We will continue to try to open Indian Trails Aquatic Center, if possible.

  • We may cancel or modify senior programs based on cold temperatures, icy roadways or other factors. (If Johnson County Nutrition Services cancels, meals will not be served that day.)

If we cancel programs due to weather, we will try to reschedule them if possible. If we do not reschedule, we will refund any registration fees in accordance with our refund policy.

  • We do not issue refunds for certain special events.

  • If our facilities are open and we make the decision to continue with programs, we will not issue a refund if you choose not to attend because of weather-related circumstances.


ADA Accommodations

We are committed to making reasonable accommodations for people who have disabilities, as required by the Americans with Disabilities Act. You must make a request for accommodations at least 10 business days before a program or activity.

ADA Accommodation Requests