We are committed to providing you with a safe and healthy pool environment. Please help us by observing the following rules and policies.
Weather closing policy
Each of our outdoor pools open at noon each day during the swim season, weather permitting. If inclement weather prevents us from safely opening the pools at noon, we will attempt to open them at 4 p.m. that day. Before you leave home, please call your desired pool to confirm whether it is open for the day.
If inclement weather continues to prevent us from safely opening Ad Astra and Flat Rock Creek pools at 4 p.m., they will remain closed for the day.
We will continue to try to open Indian Trails Aquatic Center, if possible.
For your safety, we may adjust pool hours for:
Registration, cancellation and ADA policies
Before participating in any of our programs, you must sign a release from liability form that is good for one calendar year. You will be notified if a program is cancelled or changed.
If you need to cancel, call at least five business days before the program begins. We will not issue a refund after the activity starts. We will only issue refunds for programs if your cancellation does not affect the minimum number of participants required. There will be a $5 processing fee. We do not issue refunds for daily admission. For memberships, we will issue refunds on a case-by-case basis, and they are subject to additional cancellation fees. Refunds generally take 3-6 weeks.
We are committed to making reasonable accommodations for disabled persons, as required by the Americans with Disabilities Act. Requests for Accommodations must be made at least 10 business days prior to the start of the program or activity. Each facility provides one ADA self-operable chair lift.